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Frequently Asked Questions

Ordering

1. How can I place an order?

To place an order, simply browse our website, select the desired product, and add it to your cart. Proceed to the checkout page, enter your shipping and payment information, and confirm your order.

2. Can I change my order after it has been placed?

Unfortunately, we cannot guarantee changes to an order once it has been placed. However, you may contact our customer support team, and we will do our best to accommodate your request if the order hasn’t been processed yet.

3. Is there a minimum order value requirement?

No, there is no minimum order value requirement. You are free to purchase any item, regardless of its price.

Shipping

1. How long does shipping take?

Shipping times vary depending on your location and the shipping method chosen. Generally, it takes between 2-4 business days. Please refer to our shipping policy for more specific details.

2. Can I track my order?

Yes, once your order has been shipped, we will provide you with a tracking number. You can use this number to track the progress of your shipment on our website or the courier’s website.

Return & Refund

1. What is your return policy?

Our return policy allows you to return products within 30 days of receiving them. The items must be unused, in their original packaging, and in resalable condition. Certain exclusions may apply, so please review our return policy for detailed information.

2. How do I initiate a return?

To initiate a return, please contact us at [email protected]. We will provide you with instructions for returning the item.

3. How long does it take to process a refund?

Once we receive your returned item and it meets our return policy criteria, we will initiate the refund process. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution, but it is typically processed within 4-8 business days.

4. Who is responsible for return shipping costs?

The customer is responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product. In such cases, we will provide a shipping label or arrange for a pickup.

Cancellation

1. Can I cancel my order?

You can cancel your order, but please note that cancellations are subject to our cancellation policy. If your order hasn’t been processed or shipped yet, you may be eligible for a full refund. Contact our customer support team as soon as possible to request a cancellation via email at [email protected]

2. Is there a cancellation fee?

We strive to process cancellations without any fees. However, if your order has already been processed or shipped, a cancellation fee may apply. Please refer to our cancellation policy for more details.

Payment

1. What payment methods do you accept?

We accept Visa, MasterCard, American Express, JCB, Diner Club, and Discover Card credit cards. You can choose your preferred payment option during the checkout process.

3. Is my payment information secure?

Yes, we take the security of your payment information seriously. We utilize industry-standard encryption technology and comply with data protection regulations to ensure the security and confidentiality of your payment details.

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